Terms of Service & Messaging Terms

Effective date: July 1, 2026 · Last updated: October 16, 2026

These Terms of Service ("Terms") govern your use of the CapeFear.ai website and services ("Services") provided by CapeFear.ai ("we," "us," or "our"). By using our Services or opting in to our text messages, you agree to these Terms and to our Privacy Policy.

1. The Services

CapeFear.ai handles office work for you: we design, set up, run, and monitor agentic workflows (multi-step office tasks carried out with commercially licensed AI services) for our customers. Specific scope, fees, and service levels are set out in each customer's written service agreement.

2. SMS / Text Messaging Terms & Conditions

By providing your mobile number and opting in, you agree to receive text messages from CapeFear.ai and businesses that use our platform (such as participating dental and professional‑service practices). This is a transactional program.

Program: appointment confirmations and reminders, pre‑ and post‑appointment care and preparation instructions, and replies to messages you send.
How you opt in: by providing your mobile number and consenting at in‑person check‑in or on an intake/consent form. Consent is not a condition of any purchase or of care.
Frequency varies by your interactions and appointments.
Message and data rates may apply.
Opt out any time by replying STOP; reply HELP for help, or email hello@capefear.ai.
Supported carriers are not liable for delayed or undelivered messages.

Mobile information is never shared for marketing. No mobile information (including phone numbers collected for text messaging and consent) will be shared with or sold to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details.

3. Connected accounts & third‑party integrations

Our Services can connect to systems you already use — for example accounting, practice‑management, project‑management, email, and calendar systems ("Connected Accounts"). Those systems are operated by third parties under their own terms and privacy policies, not ours.

You authorize the connection. We access a Connected Account only after an authorized user of yours connects it through that provider's own authorization flow (or, where a provider offers no such flow, through credentials you supply to us in writing). You can decline, and nothing connects by default.
Least access. We request only the permissions the agreed workflow needs. Where a provider separates read from write access, we default to read‑only; we do not write to a Connected Account unless your service agreement or a separate written authorization says we may.
We act on your instruction. We access and process data in a Connected Account to operate the workflows you asked us to run. We do not use your Connected Account data to train general‑purpose models, and we never sell it.
Credentials are protected. Access tokens and credentials are encrypted at rest and in transit, are scoped to your organization, and are not shared with other customers.
Accuracy. Records we create or update in a Connected Account are generated from the data and instructions available to us. You remain responsible for reviewing your own books and records; we recommend keeping a human approval step on any action with financial effect.
Disconnecting. You can disconnect a Connected Account at any time from the Integrations page in the portal, or from the provider's own connected‑apps settings. On disconnect we stop accessing it and delete or revoke the stored credentials. Data already processed is handled under our Privacy Policy, and you may request deletion at hello@capefear.ai.
Availability. Third‑party providers may change, limit, or discontinue their interfaces. We are not responsible for a Connected Account's own availability, accuracy, or acts.

Third‑party names and marks are the property of their owners and are used only to identify the systems we connect to. Their use does not imply endorsement or affiliation.

4. Acceptable use

You agree not to misuse the Services, interfere with their operation, attempt unauthorized access, or use them for unlawful purposes.

5. Intellectual property & ownership

You keep ownership of your data, your brand, and your pre-existing business information. We own the software, agentic workflows, prompts, configurations, templates, and documentation we create to deliver the Services; the outputs the Services generate (other than your data); and all improvements we make to them. The AI models the Services use are licensed from third parties (commercial providers and open-source projects) and remain theirs. We do not develop, train, or sell AI models. You may use the Services in your business under your agreement with us, and you may keep using the outputs produced for you in your business, including after our relationship ends. Records created for you in your own systems stay with you as your business records.

Ownership of any intellectual property moves only by a written agreement signed by both parties. Demonstrations, trials, feedback, and discussions about a future relationship do not transfer ownership, and we may use any feedback you give us about the Services. The CapeFear.ai website and brand are also our property.

6. Disclaimers & limitation of liability

The Services are provided "as is" to the fullest extent permitted by law. To the extent permitted by law, CapeFear.ai is not liable for indirect, incidental, or consequential damages. Nothing here limits liability that cannot be limited by law.

7. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict‑of‑laws rules.

8. Changes

We may update these Terms; the "last updated" date reflects the latest version, and material changes will be posted on this page.

9. Contact

CapeFear.ai · Coastal North Carolina · hello@capefear.ai